Bizloop Privacy Policy

This Privacy Policy explains how Bizloop collects, uses, shares and protects your personal data, and what rights you have. We follow the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 ("DPDP Act"). Last updated: [launch date].

1. Who We Are and Scope

Bizloop is operated by Pushpa Corporation, a sole proprietorship with its principal place of business in Kandivali West, Mumbai, Maharashtra, India. For the purposes of the DPDP Act, we are the Data Fiduciary for the personal data you give us. This policy applies to www.bizloop.in, app.bizloop.in and the Bizloop Android and iOS apps.

2. Information We Collect

We collect only what we need to run Bizloop:

• Account details: name, email address, date of birth and login credentials.
• Business profile: business name, category, your designation, city, logo, description, posts and listings, business opportunity requirements, job postings and applications, and the contact details you choose to show.
• Verification details: the information and documents needed to verify you and your business during onboarding, namely your GST number and UDYAM (Udyam Registration) number.
• Payment records: payments are handled by Razorpay. We receive only the order ID, amount, date and status. We do not see or store your full card, UPI or bank details.
• Membership records: your pass, renewal dates, Bizpoints and referral records.
• Meeting data: basic details such as when you joined a meeting and who took part. Bizloop does not record meetings.
• Communication: emails and complaints you send us.
• Device and usage data: IP address, device type, operating system, app version, log data and cookies (see Section 7).

3. How and Why We Use Your Information

• To create and run your account, and verify you and your business.
• To show your profile and listings to other members, suggest business and job matches based on the details you enter, and let them find and contact you.
• To process membership payments, renewals and Bizpoints.
• To run meetings and enable WhatsApp and call contact between members.
• To send service messages such as renewal reminders, security alerts and policy updates.
• To show relevant advertisements inside the Platform. Advertisers do not receive your personal data.
• To prevent fraud, misuse and security incidents, and to improve the Platform.
• To meet legal, tax and accounting obligations.

We use your data only for these purposes, or for other purposes for which you have given consent.

4. Consent and Your Choices

We process your personal data based on your consent, given clearly through an action such as ticking a box at sign-up, and for limited legitimate uses allowed by law. Before you consent, you will see a plain-language notice of what we collect and why.

You can withdraw your consent at any time from the settings in the app, or by emailing legal@bizloop.in. Withdrawing consent may stop some services (for example, we cannot run your membership without your account details), but it does not affect processing done before withdrawal. You can opt out of promotional messages at any time, switch push and email notifications on or off, and hide your profile from search, all from your account settings.

5. Who We Share Information With

We never sell your data

Bizloop will never sell, rent or trade your personal data to anyone, including advertisers, marketing agencies and data brokers.

Where sharing does happen

• Other members: only the profile and contact details you choose to make visible on the Platform. If you apply to a job or respond to an opportunity, the member who posted it can see your profile and the details you submit.
• Service providers: companies that help us run Bizloop, such as Razorpay (payments), our hosting and email providers, and app store providers. They may use your data only to provide their service to us and must protect it.
• Legal and safety: courts, police or government authorities when the law requires, or to prevent fraud or harm.

We do not share your data for any other purpose without your consent.

6. Payments, Meetings and WhatsApp or Call Contact

• Payments: Razorpay processes your payment under its own privacy policy. We only receive the payment status and reference details.
• Meetings: Meetings run on Bizloop's own servers and database. We do not use a third-party meeting service for them.
• WhatsApp and calls: When you tap the WhatsApp or Call option on a member's post, the other member may see the contact number you have chosen to display [confirm: which number is shown]. Once you continue on WhatsApp or a phone call, WhatsApp's and your carrier's own policies apply to that conversation.
• Meetups and coffee meets: If you mark interest in or join a meetup or coffee meet, the organiser may see your name and business profile.

7. Cookies and Analytics

We use cookies and similar technologies that are small files stored on your device. Some are essential (login sessions, security), some remember your preferences, and some help us understand how the Platform is used so we can improve it [confirm analytics tools used]. Third-party features may set their own cookies under their own policies, for which Bizloop is not responsible. You can block cookies in your browser settings, but some features may then not work properly.

8. Retention and Account Deletion

You can delete your account at any time in two ways:

• From the app or website: through the account settings.
• By email: write to contact@bizloop.in with the subject "Account Deletion Request".

Once your request is verified, we delete your personal data from our active systems within [7 working days: confirm], and from backups within [30 days: confirm]. We keep only what the law requires us to keep, such as payment, invoice and tax records, for as long as those laws require. Deleting your account forfeits unused Bizpoints and does not entitle you to a refund. Messages or details you have already shared with other members, for example on WhatsApp, are outside our control.

9. Security and Data Breaches

We use reasonable security safeguards, including encryption in transit, access controls limited to people who need them, and regular backups. No system is completely secure, so we cannot promise absolute security. If a personal data breach affects you, we will inform you and the Data Protection Board of India as required by the DPDP Act and its Rules.

10. Your Rights Under the DPDP Act, 2023

As a Data Principal, you have the right to:

• get a summary of the personal data we hold about you and how it is processed;
• ask us to correct, complete or update your data;
• ask us to erase your data (you can also do this yourself from the app);
• withdraw your consent at any time;
• get your grievances redressed (see Section 12);
• nominate another person to exercise these rights on your behalf if you die or become unable to act.

To use these rights, use the app settings or email legal@bizloop.in. We may need to verify your identity first. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

The law also expects you to give accurate information, not impersonate anyone, and not make false or frivolous complaints.

11. Children

Bizloop is only for people aged 18 and above. We do not knowingly collect personal data of anyone under 18. If we learn that a minor has registered, we will delete the account and the related data.

12. Grievance Officer, Changes and Contact

For any privacy concern, data request or complaint, contact our Grievance Officer:

• Grievance Officer: Legal Desk, Bizloop
• Email: legal@bizloop.in
• Address: A-301, Raj Height, M.G. Road, Near Vora Colony, Kandivali West, Mumbai, Maharashtra - 400067

We will acknowledge your complaint within 48 hours and aim to resolve it within 15 business days. For general queries, write to contact@bizloop.in. For feedback, write to feedback@bizloop.in.

We may update this Privacy Policy to reflect changes in the Platform or the law. For material changes we will notify you through the app, email or WhatsApp. Continued use after the update means you accept the revised policy. Any unresolved dispute is governed by the laws of India and the jurisdiction set out in our Terms of Service.